Privacy Policy

1. Who We Are

Good 2 Go is a driving lesson booking and instructor matching platform based in Greater Manchester, UK. For data-related enquiries, you can contact us at hello@instructornetwork.co.uk.

2. What Personal Data We Collect

We may collect and process the following categories of information about you:

• Contact Details: Your full name, email address, phone number, and WhatsApp number.
• Location Information: Your home address, pickup address, postcode, and nearest driving test centres.
• Course Preferences: Transmission preference (Manual or Automatic), experience level, desired hours, preferred days/times, and urgency to start.
• Driving Licence & Theory Status: Details regarding your provisional licence and theory test pass status.
• Billing Information: Payment card details processed securely via our encrypted, PCI-compliant payment gateway. We never store raw card numbers on our servers.
• Usage Data: Basic website analytics such as pages visited, browser type, and referral source to help us improve our service.

3. How We Use Your Information

We use your personal data for the following legitimate business purposes:

• To match you with an approved, local, and available driving instructor who fits your exact requirements.
• To register and track your booking requests, package hours, and lesson enquiries.
• To send you transactional notifications, booking confirmations, invoices, and lesson updates.
• To respond to your support messages, enquiries, and callback requests.
• To collect feedback and reviews about our service and instructors.
• To comply with our legal, accounting, and regulatory obligations under UK law.

4. Sharing of Your Information

We respect your privacy and will never sell, rent, or distribute your personal data to unrelated third parties for marketing purposes.

Instructor Sharing: To facilitate your driving lessons, we must share your contact details, postcode, pickup preference, availability, and course preferences with your assigned driving instructor.

Service Providers: We use trusted third-party services to host our website, process payments, and deliver transactional emails. These providers have access to your data only to perform these specific tasks on our behalf and are bound by strict data processing agreements.

5. Data Security & Storage

We have implemented strict industry-standard security measures to prevent your personal data from being accidentally lost, accessed, used, altered, or disclosed without authorisation. All communication and payment data on our platform is encrypted via SSL/TLS technology.

We retain your personal information only for as long as is necessary to provide our services, complete tax reporting, or meet outstanding legal and accounting obligations. When data is no longer required, it is securely deleted.

6. Your Legal Rights (UK GDPR)

Under UK GDPR, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct or update any inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You can ask us to delete your personal data under certain conditions.
• Right to Restrict Processing: You can request that we restrict how we use your data in specific circumstances.
• Right to Data Portability: You can request a machine-readable copy of your data to transfer to another service provider.
• Right to Object: You can object to us processing your personal data under legitimate interests.

To exercise any of these rights, please contact us at hello@instructornetwork.co.uk. We respond to all verified requests within 30 days.

7. Cookies & Analytics

Our website uses functional cookies to enable the booking wizard and basic analytics cookies to understand how visitors use our site. These help us continuously improve our website. You can disable cookies in your browser settings, though this may affect the functionality of our booking tools.

8. Third-Party Links

Our website may contain links to external websites such as the DVSA, GOV.UK, or other third-party services. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before submitting any personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable legislation. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us at hello@instructornetwork.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.